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Ebay_ _A_Safe_Place_To_Trade
| Ebay - A Safe Place To Trade?
Ebay, in all its marketing, claims to be a safe place to trade.
It claims that its Fraud Protection Program aims to protect its
users against fraud and quite clearly specifies that those who
have suffered fraud should get 75% of their loss reimbursed
under this program if the amount is less than $100 (they charge
$25 for processing costs).
This claim is completely not true. I have used Ebay for years,
and although I have had a few transactions that left me worse
off through no fault of my own, I never filed a claim until
recently when I didnt receive the goods for which I paid $85. I
had done everything "by the book" and according to the rules of
Ebay - contacted the seller, checked his ratings were good from
previous transactions, used Paypal to pay for the goods
immediately, tried to gain recompense through Paypal,
SquareTrade and the Fraud Protection Program.
However, despite the fact that the same seller defrauded at
least three other Ebayers that I know of in exactly the same
way, I got only $25 refunded. Ebay will offer me no explanation
why they have kept approximately $40+ of the money they owe me,
and despite numerous emails to Bill Cobb (CEO) about this, I
have made no progress.
I have received email responses claiming that, basically, its
really nice of Ebay to have paid me any refund at all, as they
have no control over the seller's actions. When I argued that
they claim that they will refund 75% of the transaction cost,
this was countered by some argument about Ebay not being the
same as Amazon (not sure how this was relevant). I argued that
ZStores were very similar to Ebay, but again got counter
arguments from Ebay and Bill Cobb.
I also stated that actually Ebay takes a huge chunk of every
transaction - as Paypal is part of the same company now, in
total Ebay took approx 25% of the transaction themselves, so
they could at least have reimbursed me with that amount. Their
counterclaim was that Ebay and Paypal are separate companies!!
All I keep seeing on the website is "Paypal - an Ebay company"
so I hardly think that argument is fair.
I know for a fact that the others who were defrauded by the same
guy as me got even less back than I did.
Is it really fair for Ebay to claim to be a Safe Trading
Environment when I stand to lose $45 on every $85 I spend
potentially? I dont think so!
I have collected a number of stories of other people having
similar experiences at Ebay. I would be grateful if any others
out there who have had similar experiences could write and let
me know and I will publish a detailed article/ebook on the
subject.
I look forward to hearing from you! Contact me at
www.exceptiona.com or email me at mishj@yahoo.com
About the author:
Michelle Johnston Sollicito is an expert Ebusiness Consultant,
having worked for Accenture, Yahoo! and Earthlink amongst others
during her 15 years experience. She is certified in many
technologies and owns a number of established websites including
her main website www.exceptiona.com
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