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Target_the_Little_Guy_This_Could_be_a_Reely_BIG_Shoo
| Target the Little Guy. This Could be a Reely BIG Shoo!
Out once again to illuminate the dark corners of internet shows
for the tiny shining light of small business tools, I have just
returned from AIIM 2002 where they describe the show thusly:
Enterprise Content Management creates successful SYNERGIES
between paper, document, and web content. It focuses your best
marketing on the best opportunities. It streamlines processes.
Cuts costs. Edges your competition. Boosts customer loyalty.
Spurs growth. And sustains innovation. But only if you have the
know-how and the tools to set up your BEST ECM Solution.
Would anyone argue those goals and values apply to the small
business? Without a doubt! Is anyone there interested in that
customer? Not a chance! They prefer BIG (enterprise) customers.
I use a now familiar introductory line when speaking with sales
representatives on the show floor at major conferences. As I
approach with my "Press" badge prominently displayed to alert
them to the potential of that coveted "free promotion" that is
so vital to growing companies and say, "I'm covering solutions
of interest to the small business. Does your company offer
anything targeted at that market?"
They usually stare back blankly and respond with confusion
saying, "Not really." They look me over quickly noting the lack
of the corporate uniform three piece suit, I wear instead blue
jeans and polo shirt. "Who are you with?" Meaning, of course,
"Are you BIG enough for me to care?" They inevitably shunt me
over to the "Marketing Director" because, "She'll be able to
answer your questions better."
As Miss Marketing Director approaches, all smiles, I ask again
adding, " . . . or do you partner with any resellers or offer
hosted applications to microbusiness?"
Inevitably she'll stumble, steady and then with furrowed brow
often makes it clear she is thinking, "No, but what a great
idea! I'll have to propose that in the business development
meeting on Monday!" And sometimes she'll even say it directly,
"Not currently, but I sure do wonder why we're not persuing that
market!"
I recently stumbled across a wonderful application for small
business through affiliate tracking firm, Commission Junction.
It was promoted via their in-house forum to members of other
affiliate programs who use their tracking services. Oddly, it is
offered by one of the MONSTER's of ebusiness, Oracle.
Just as strangely, it is one of the most powerful and yet
affordable programs I've ever seen for the small business owner
online. It's called "Small Business Suite" and it's based on
their Enterprise Customer Relationship Management software.
(That's ECRM for you corporate geeks.)
I'm baffled at why it takes so long for the BIG boys to find a
way to offer hosted solutions like this Small Business Suite to
what amounts to 50% of the economy, microbusinesses.
I have to admit that I attend these shows partly as agitator for
the cause of the little guy. Nobody wants to "find" that sector
of the market as it is inevitably fragmented and hard to reach.
But Oracle has seen the light and Microsoft is after the little
guy with their own suite of tools through their small business
portal, bCentral.com offering a far less power- ful suite of
solutions broken up into modules to appeal to the penny-pinching
needs of small business owners.
As for the AIIM show, I found an email solution offered by one
company AIIMing at BIG boys of ecommerce who became VERY
interested when I suggested they seek out a partner to buy their
software and offer it as a hosted solution to small businesses.
Fifty percent of the economy? Yeh! That's worth persuing! Damn!
I gotta mention that in the business devel- opment meeting on
Monday! This could be BIG!
I'm so glad he thought of that! Damn! Why has BIG business
mostly abandoned the small business market? Some of the most
successful corporations rely primarily on the small business
market to become the megalithic behemoths they are.
Staples, Office Depot, Costco, Home Depot and dozens of BIG
corporate discount stores got huge by offering solutions (read,
cost savings) to the small business person. Where is the
ecommerce superstore? How about eDepot.com? (The name has been
reserved, could it be the small business ecommerce superstore
arriving at last?) Shopping carts, payment gate- ways, merchant
accounts, web hosting, site development, SEO services, ebusiness
software, do-it-yourself-ebooks and tutorials. I wish I'd
thought of that! Wait, I did!
Oooooh, if only I had some venture capital or angel investors!
Not to say that this idea hasn't been badly attempted by some
well-meaning small busines portals. The problem has always been
that they partner with BIG businesses who insist on immediate,
BIG growth and vast volumes of business before losing interest
and pulling the plug on 50% of the economy.
How BIG a market is 50% of the ecommerce pie? Must BIG dogs eat
ravenously at the market before the scraps are left to the
little guy scavengers? Go for the vast quantity that is
represented by the little guy and stop relying on premium prices
and the rare BIG single purchase by monopolistic corporations.
Why just rely on the fortune 500 when you could just as easily
tap the Fortune Five Million?
Let me see now . . . 157 Billion dollars in Ecommerce divided
down the middle is just under $78 Billion for small business.
Market worth persuing? Doh!
About the author:
Mike Valentine does Search Engine Placement for the Small
Business http://website101.com/Search_Engine_Positioning
WebSite101 "Reading List" Weekly Netrepreneur Tip Sheet Weekly
Ezine emphasizing small business on the Internet
http://website101.com/arch/
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