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Good_Communicators_Create_Successful_Companies
| Good Communicators Create Successful Companies
It's always interesting to study the internal and external
communication policies and procedures of small and medium size
businesses. Companies that cultivate open and honest
communications with employees and customers inevitably are
highly successful in their marketplace.
Many entrepreneurs lack the requisite skills necessary to
communicate clearly with their staff and customers. Once an
entrepreneur has grown his company to the size that a clearly
defined organization is necessary to support the company
functions, it becomes mandatory that a professional manager with
the essential communication and management skills be hired.
Companies that clearly communicate the company's goals, from the
top down, always stand out from their competition. However, open
communication needs to be a two way street since the input of
the employees on the front lines will convey opportunities to
improve and grow the company.
Additionally, employees who feel that their input is actually
listened to and acted upon by upper management will be less apt
to become dissatisfied with their job. Since employee retention
is problematic in most industries, the successful company will
be open to employees' suggestions and complaints.
Companies that practice this type of open communication normally
foster close relationships with their customers too. Customers
want to know the facts regarding their transaction and honest
and open communication is the key.
A regular schedule of employee meetings is a key component as a
company grows and helps to foster honest communication from both
management and employees. These meetings are an opportunity to
gain feedback that employees hear on a daily basis, both from
customers and other employees.
Meet with your key staff members weekly and, as your company
grows, a monthly meeting with all employees helps foster the
open and honest communications that successful companies know
will grow their business.
© 2003 ODEC
About the author:
Mike Burstein has been helping the SOHO and Small Business
community grow & prosper for over 20 years by solving start up
problems, creating best practices, automating their offices,
getting free publicity and dramatically increasing traffic and
sales.
Visit http://www.SOHOWiz.com for the latest FREE business tips.
Email the Wiz at: SOHOWiz@SOHOWiz.com
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