|
From_the_printers_point_of_view
| From the printers point of view
Customers requesting for printing quotes from printing
companies get frustrated by the sometimes long process of
getting one. They tend to complain about the services that these
companies provide either by the time it takes to order one and
the time it also takes to have them. This is from the customers’
point of view.
Let us hear it from the printing companies’ side, for a change.
Like the clients, these printers also experience aggravation
while dealing and doing printing quotes. It would just be fair
to say that both ways problems are encountered. What are the
things that these companies have trouble with in printing quotes?
Incomplete and incorrect details. Customers sometimes forget
information needed in order for the procedure of a quote to be
complete. An example is giving of wrong email addresses. Imagine
working on a complex job given by the client and rushing with it
just to have it finished and ready. Then sending it by the given
email and having it returned because it is the wrong address.
Another is no contact numbers supplied for the companies to call
when they encounter things that needed clarifications.
Not specifying products needed. Giving the specific amount or
quantities would help these printers a lot and they would not
have to wonder about what to put into your quotes. Specifying
also what kind of printing process you need is one way of
assisting these printers compute for the expenses that will have
to be paid.
Talking it over. Sending orders from emails does not guarantee
that the clients have been thorough and clear about what they
want. Sometimes talking personally to these printers would mean
an accurate understanding of what needs to be done. What is a
short telephone call to them anyway compared to avoiding
misunderstandings and hassles?
Not adding extensions to delivery time. Quotes that you need
urgently do not guarantee that these printers can do it as
urgently as you need them to be. Giving them enough time to go
about your quote makes it more credible. If you want your quotes
to be done thoroughly and efficiently, give them time to study
and polish it for you.
Put yourself in the printers’ shoes. Try to be these printers
and think about your request. Is everything clear and
understandable enough? Are your preferences possible or almost
impossible? Think like them for a second and get to know what
you may be missing.
Expect a confirmation. If you do not get one, then that is about
the right time to start complaining.
For comments and inquiries about the article visit
http://www.digitalprintingcompany.com
About the author:
Florie Lyn Masarate got her first article printed in the school
newsletter in the third grade. Her hobbies include reading any
book she can get her hands on.
|
|
| |
| |
